Terms & Conditions
The following online shopping terms and conditions apply to all orders which you, the customer, placed through our website at Prosolic.com. By placing an order on our website, you have accepted and agreed to be bound by the terms and conditions of use.
Please note that we will change the terms and conditions from time to time when deemed fit. So do check them again each time when you shop with us.
Product Information
We have taken great effort to ensure that product information such as specifications, prices and images in our website are as accurate as possible. However, these information are to be used as references only. Prices and availability of products are subject to change without prior notice.
We take no responsibility for any misrepresentation due to errors or omissions however communicated. Images, descriptions and representations of product may differ from the actual product.
Purchasing
In order to purchase on our website, you are required to complete the order form and submit to us. Your order is an offer to purchase our goods based on the terms and conditions. Once your order has been placed, we will sent our an email to confirm your order. After payment is made, we will begin processing your order.
Account Creation
To complete your order, we require certain information from you such as your email address, billing and shipping addresses. By creating an account in our site, we are able to retrieve these information quickly to serve you better. Information provided by you will be strictly used to process your order.
Please ensure the details you provide during registration are complete and accurate. If there is any changes to your detail information, please inform us immediately. You can access your account information by logging in with your user name and password and click on "User Maintenance". We take no responsibility if goods shipped are to an incorrect address.
Payment Method
We only accept payment through bank transaction such as online bank transfer , Credit Card , Paypal , and cash deposit.
Delivery
For delivery within Malaysia, we ship on next business day once confirmation of payment has been received if applicable. Shipment will be using Express and Pos Laju services. We will provide you with a tracking number of the shipment to your email.
As of this moment, we only ship to certain selected countries for oversea orders. Refer to Shipping for complete list. Please contact us if you require shipment if your country is not in our list. Do check back often as we will expand our shipping to more countries in the near future.
Return Policy
All item(s) are checked carefully for defects prior to shipping out to our customers. If however, there are defects or damages occurred while in transit, we will exchange the defect or damaged item(s) without charge provided you returned it back to us within 7 days as of the Invoice Date. It is your responsibility to ensure that item(s) are returned in the same condition when you received it. The cost of shipping back to us however are to be borne by you.
If you have received an incorrect item, please notify us as soon as possible. Please return the item(s) to us within 14 days after receiving the package. We will replace or refund you the incorrect item. Any cost of shipping back will be borne by us.
Order Cancellation
You have the right to cancel any order placed on our website by notifying us within 2 days. However, you are not allowed to cancel an order once we have shipped out the item(s).
Privacy Information
We take privacy seriously at Prootech.com. All information provided by you will be strictly confidential. We will not sell your information to any third party companies. Information provided by you will be strictly used to fulfill your purchase order only.
Disclaimer of Liability
The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system.
In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Thank you for taking the time to read through the terms and conditions of our website. Should you have any enquiries, do contact our sales representative.
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