Frequently Asked Questions

Company Information

Can i buy item direct from Famcart office Location ?

We are not provide Retail Service , We are the Online Shop and we just accept Online Payment  .

what benefit you order at Famcart Online ?

Famcart Online Store 5 care : 

1) We are Customer Feedback 

2) We care Product Quality 

3) We care Product Price 

4) We care every Shipping Time and Process 

5) We care System easy and Fast process .

 

When you Order at Famcart Online , We promise you can Fast Receive , Easy Shopping , Best Price and Secure Payment  .  

Receive item not same with Description ?

When you receive item not same with description mention , you can return in 10days return Policy . 

Note: You need to complete packing and original return to us 

Return Policy : http://famcart.com.my/warranty-and-return.html

Contact Us ! 

How to Get Discount Or Offer ?

Famcart Online Store will Promotion Product in every Month , and If you need to get the offer product , you can subcribe our NEWSLETTER or Social Network get latest info .  

1) Newsletter 

2) Facebook Famcart 

3) Twitter Famcart 

Product Information

How to know Product Warranty Period ?

Famcart Online Store every product will mention the warranty perion on Product Description Bottom Side .  

 

Have any Product Warranty available ?

The Product Warranty need will depand the Manufature and Dealer Provide . The warranty available or not will mention at every product description

 

The actual product will same with Picture description ?

Yes, We are provide all Picture at description are same with actual product 90% 

Delivery Information

How long does it take for delivery?

Famcart delivers most orders within 1-2 business days, and a few product if out of stock  we need 2-3 days for delivery . we'll always attempt to deliver your items as fast as possible but due to logistic reasons

How to estimate my shipping fee before i pay my order?

Famcart will provide shipping fee estimate system.buyer can estimate shipping fee before checkout. 

What shipping company for delivery?

We are Provide Local Malaysia Shipping company for delivery. and we are always communication with the delivery company for all order process . 

This is our Shipping company partner. 

             

 

For more info about delivery detail , you can refer our Shipping Detial

What location available to delivery?

Famcart temporary market place in Malaysia local , and our Shipping available in all Malaysia local area.

I didn't receive my item in specified date?

When you not receive your order item in specified date , you can contact our customer service or direct contact shipping Company customer Service . 

For the Shipping comapny customer service detail you can refer : http://famcart.com.my/shipping-detial.html

How can i know my shipping Track number ?

After our Shipping department ship out your order item , system will email you the Shipping Tracking Number.  

Payment Information

What currency receive payment ?

We just receive Ringgit Malaysia for Payment 

How to confirm payment confirm ?

Famcart Online Store provide the payment method is easy and secure , when you payment you will receive a info from Famcart Email to Info payment confirm  and Order Process. 

About the Payment Mention 

1) Online Banking 

This is a manually Online Banking system , so when you payment , your need to manually email us your pay slip , than we just process your Order .  

2) Ipay88 ( Online Banking  ) 

This is the auto Online Banking System  , when you payment complete , you will receive Ipay88 official email to info you payment complete , 

3) Credit Card or Paypal 

When you after payment from your credit card or Paypal account , You will receive a email from you credit card banking Official Phone SMS or email to info you payment complete , 

 

Any Quaestion request can contact us 

Can i payment Paypal without Paypal account ?

If you no have Paypal account you can use your credit card to  Payment at paypal Method  . 

1) You select " Paypal Method " 

2) Select " Pay with my credit card or debit card " 

 

3) Fill in the Detail for your credit card payment

Any extra charge fee for Credit Card payment ?

We are not extra Charge fee for credit card payment . and per order over RM30 can use credit card payment  

How to Payment Without Online Banking ?

You can payment to Our Maybank Account withoud Online banking , You go to Maybank Branch at Malaysia  " Cash Deposit " for payment cash . 

After Banking just email us the Payslip , Than we will Process your order. 

For Bank Detail you can refer : http://famcart.com.my/payment-detail.html

Which Bank for Online Banking available for payment ?

We are Provice ipay88 Payment Gateway , we accept all Malaysia Local Bank for Online Banking 

Order Information

How to process your first order from Famcart?

1) Sign Up ( Free Become our Member ) 

2) choose  Product  to Shopping cart

3) Checkout

4) Select option BILLING DETAIL

5) Select option Delivery Detail

6) Select option Delivery method

7) Select Option Payment Method

8) Order Done 

Why i want to register account become member?

Famcart shopping store is that the friendly user system for pushcart .  our system is give a lot of detail and straightforward to process and simple order . 

 
When customer register become our member , we are easy and detail to track every order from customer .  
 
Any latest product and Promotion deal , we are going to direct sent email to all cliant  . 
 
 
 
All info collected is used for our own purposes only and will not be disclosed to anyone outside our organization.
How to confirm my order complete?

When you once payment or Order Complete  , Our System will Automatic email you all the detail you order . 

 
If you employ Payment direct will receive 2 Email for your order to make sure for order complete . One email for your order ( from Famcart email ) , another email is from your Payment  ( from Payment Email )
How to Track my order status?

When you shopping from famcart , you will easy and fast to track your order status . 

1) Sign in your account  at Famcart 

2) Select Order History 

3) You can refer your order all status .